Play Smart. Stay in Control at jabaje.

1. Our Commitment to Responsible Gaming

jabaje operates under a clear and non-negotiable principle: gambling on our platform must always be a form of entertainment, never a source of financial hardship or emotional distress. We have designed our responsible gaming framework from the ground up to serve Bangladeshi players — providing practical, accessible tools that work within the context of everyday life in Bangladesh.

Our commitment extends beyond simply offering the tools. jabaje actively monitors account behaviour for signs of problem gambling, trains our customer support team to handle sensitive responsible gaming conversations with empathy and discretion, and regularly reviews our policies to ensure they reflect current best practice in player protection.

Responsible gaming at jabaje rests on four pillars:

• Prevention: Age verification, KYC checks, and transparent odds ensure only eligible adults engage with jabaje's products.
• Awareness: We provide clear information about the risks of gambling and the signs of problem gambling behaviour.
• Control: We offer practical tools — deposit limits, time-outs, and self-exclusion — that put control directly in the player's hands.
• Support: Our 24/7 customer support team and partnerships with external advisory resources mean that no player who reaches out for help is left without a path forward.

2. Age Restriction — 18+ Only

jabaje operates an absolute minimum age policy: no person under the age of 18 may hold a jabaje account, deposit funds, place bets, or participate in any game or promotion offered on jabaje.net. This policy is non-negotiable and applies to all players in Bangladesh regardless of their place of registration or location within the country.

2.1 How jabaje Verifies Age

All new jabaje accounts are required to complete identity and age verification (KYC) before any withdrawal can be processed. During KYC, players must submit a valid government-issued identity document — typically a Bangladesh National Identity Card (NID) — confirming that they are 18 years of age or older at the time of registration. jabaje reserves the right to request age verification documentation at any point during a player's account lifecycle.

2.2 Accounts Found to Belong to Minors

If jabaje discovers or has reasonable grounds to believe that an account is held by a person under the age of 18, jabaje will:

• Immediately suspend the account and prevent any further access.
• Void any pending bets or bonus credits associated with the account.
• Return any deposited funds (net of any winnings derived from underage play) via the original deposit method.
• Permanently close the account with no possibility of reinstatement.

Providing false age information to circumvent this policy constitutes a material breach of jabaje's Terms & Conditions. Any winnings generated by an underage player are not payable and will be forfeited.

3. Deposit Limits

jabaje's deposit limit tool allows you to set a maximum amount that can be deposited into your jabaje account over a defined time period. Setting a deposit limit is one of the most effective ways to manage your gambling spend and ensure that your activity always stays within a budget you have consciously chosen in a calm, rational frame of mind.

3.1 Available Limit Types

3.2 How to Set a Deposit Limit

• 1
  Log in to your jabaje account Access your account via jabaje.net using your registered credentials.
• 2
  Navigate to Responsible Gaming Settings Go to Account Settings and select the Responsible Gaming section from the menu.
• 3
  Select Deposit Limit Choose Daily, Weekly, or Monthly limit and enter your preferred maximum deposit amount in BDT (৳).
• 4
  Confirm the limit Deposit limit reductions take effect immediately. Increases require a 7-day cooling-off period before they come into force — this delay is intentional and protects you from impulsive decisions.

4. Time-Out & Cooling-Off Period

A time-out is a short-term voluntary break from gambling on jabaje. Unlike self-exclusion (which is a longer-term commitment), a time-out is designed for players who feel they need a brief pause to regain perspective, recover from a losing streak without chasing losses, or simply take a break from gambling activity for a defined period.

4.1 Available Time-Out Durations

• 24-Hour Time-Out: Your account is suspended for one full day.
• 7-Day Time-Out: Your account is suspended for one full week.
• 30-Day Time-Out: Your account is suspended for one full calendar month.
• Custom Duration: You may request a custom time-out period of up to 6 weeks by contacting customer support.

4.2 What Happens During a Time-Out

Once a time-out is activated on your jabaje account:

• You will be immediately logged out of your account and will be unable to log back in for the duration of the time-out.
• No deposits, bets, or casino game sessions can be initiated during the time-out period.
• Any open bets placed before the time-out was activated will be settled normally at the conclusion of the relevant event. Winnings from these bets will be credited to your account and will be available for withdrawal once the time-out expires.
• Promotional communications from jabaje will be paused for the duration of your time-out.

4.3 Ending a Time-Out Early

Time-outs cannot be cancelled or reversed before the end of the chosen period. This is intentional — the time-out period is designed to give you a genuine break, and the inability to cancel it early is an important part of its effectiveness as a responsible gaming tool. Once the period expires, your account will automatically reactivate and you may log in as normal.

5. Self-Exclusion

Self-exclusion is jabaje's most powerful responsible gaming tool. It is intended for players who recognise that their gambling has become — or is at risk of becoming — a serious problem and who want to make a firm, binding commitment to stop gambling on jabaje for an extended period. Self-exclusion should be treated as a serious step, not a casual cooling-off measure — for shorter breaks, the Time-Out feature is more appropriate.

5.1 Self-Exclusion Durations

5.2 How to Request Self-Exclusion

You may request self-exclusion through any of the following channels:

• Via Account Settings: Log in to your jabaje account, go to Responsible Gaming Settings, and select Self-Exclusion. Choose your preferred duration and confirm.
• Via Live Chat: Contact jabaje's 24/7 live chat support and request self-exclusion directly. The agent will process the exclusion immediately during the chat session.
• Via Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. jabaje will process the exclusion within 24 hours of receiving the request and will send a confirmation to your registered email address.

5.3 What Happens During Self-Exclusion

Once your self-exclusion is active on jabaje:

• Your account is immediately suspended and you cannot log in, deposit, or place any bets for the full duration of the exclusion.
• All promotional emails, SMS messages, and marketing communications from jabaje are permanently stopped for the duration of the exclusion.
• Any account balance at the time of exclusion remains in your account and will be released for withdrawal at the end of the exclusion period (or immediately upon request for permanent exclusions).
• Open bets will be settled at their natural conclusion and winnings will be held in your account.
• jabaje will not accept any new registrations from a self-excluded player during the exclusion period. Attempting to open a new jabaje account while under self-exclusion is a breach of jabaje's Terms & Conditions.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It can affect people from all walks of life — regardless of income, education, or profession. Being aware of the warning signs is the first step toward addressing a potential problem before it escalates.

6.1 Common Warning Signs

The following behaviours may indicate that gambling has moved beyond entertainment and is becoming a problem. Honest self-reflection against this list is an important responsible gaming practice.

• Spending more money on gambling than you originally intended or can comfortably afford.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Borrowing money from friends, family members, or financial services (including mobile loans via bKash or Nagad) to fund gambling.
• Lying to family members or close friends about how much time or money you spend on gambling.
• Feeling irritable, anxious, or depressed when you are unable to gamble.
• Gambling as a way to escape stress, personal problems, or difficult emotions.
• Neglecting work, education, family responsibilities, or personal health because of time spent gambling.
• Continuing to gamble despite knowing it is causing financial difficulties or relationship problems.
• Repeatedly failing to stop or cut back on gambling despite genuine attempts to do so.
• Gambling with money set aside for essential expenses such as rent, food, or utility bills.

6.2 The Self-Assessment Question

A straightforward question that many responsible gaming organisations recommend asking yourself honestly is:

7. Parental Controls

jabaje takes the protection of minors extremely seriously. If you share a household with children or young people, jabaje strongly recommends taking active steps to prevent them from accessing online gambling sites — including jabaje.net — on any shared device.

7.1 Recommended Steps for Parents and Guardians

• Keep your jabaje account credentials private. Never share your username, password, or mobile number with any family member under the age of 18. Do not store your jabaje login details in a browser on a shared device.
• Use device-level parental controls. Most smartphones (Android and iOS) and computers (Windows, macOS) include built-in parental control features that allow you to block access to specific websites or categories of content. Consider enabling these controls on any device accessible to children in your household.
• Install third-party filtering software. Filtering applications can block access to gambling websites across all browsers and apps on a device. Several free and paid options are available that are compatible with Android — the most widely used mobile operating system in Bangladesh.
• Have open conversations. Talk to young people in your household about the risks of online gambling and why it is restricted to adults. Education and open dialogue are among the most effective preventive measures available.

7.2 Reporting Underage Access

If you have reason to believe that a person under the age of 18 has accessed jabaje.net or holds a jabaje account — whether your own child or someone else — please report this immediately to [email protected]. jabaje will investigate the report promptly and take all necessary action to protect the minor involved.

8. Getting Help

If you are concerned about your own gambling behaviour, or if someone close to you is showing signs of a gambling problem, jabaje encourages you to reach out. Seeking help is a sign of strength, not weakness — and there are real, practical resources available to people in Bangladesh who need support with gambling-related issues.

8.1 Contact jabaje Directly

jabaje's customer support team is trained to handle responsible gaming conversations with care and discretion. You can contact us at any time using the following channels:

• Email: [email protected] — write "Responsible Gaming Help" in the subject line for priority handling.
• Live Chat: Available 24 hours a day, 7 days a week at jabaje.net. Our agents can activate deposit limits, time-outs, and self-exclusion immediately during a chat session.

jabaje commits to treating all responsible gaming enquiries with the highest level of confidentiality. Information shared in the context of a responsible gaming request will not be used for marketing purposes and will not be disclosed to third parties except where required by law.

8.2 Guidance for Friends and Family

If you are worried about a friend or family member's gambling behaviour, the most helpful thing you can do is approach the conversation with empathy rather than blame. Avoid ultimatums or confrontational language. Express concern from a place of care and make it clear that help is available. If the person is willing, encourage them to contact jabaje's support team to discuss the responsible gaming tools that are available to them.

8.3 General Principles for Safe Gambling

Regardless of your current relationship with gambling, jabaje recommends keeping the following principles in mind every time you log in to jabaje.net:

• Decide on a budget before you start a session — in BDT — and treat it as money already spent. Never exceed it.
• Set a time limit for each gambling session and stick to it. Use your phone's built- in timer if it helps.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol or any substance. Clear-headed decision-making is essential.
• Accept that losses are a normal part of gambling — the house edge means that over time, losses are the expected outcome. Never view gambling as a way to make money or solve financial problems.
• Take regular breaks during long sessions. Step away from the screen, hydrate, and check in with yourself about how you are feeling.
• Keep gambling in proportion to your overall leisure activities. It should be one of many enjoyable things you do — not the dominant focus of your free time.

Last Updated: 1 January 2026. jabaje reserves the right to update this Responsible Gaming policy at any time. Any material changes will be communicated to registered players via email and displayed prominently on this page.